Arabian Racing Organisation

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Arabian Racing Organisation: Privacy Policy

At the Arabian Racing Organisation (ARO) we take the Privacy of our customers and contacts seriously.

We collect data for the following main reasons:

  • To contact owners/ breeders/ jockeys/ consignors/ buyers/ trainers of Arabian racehorses to inform them of applicable registration deadlines
  • To maintain contact with other industry bodies, partners and personnel
  • In order to allow us to continue to improve our website, we may gather anonymous data about visitors browsing habits using Google Analytics or similar tools. This involves cookies being set on a visitor’s computing device. These cookies gather no personal information about you and all visitors remain anonymous. We do not allow third parties any access to the data from these cookies and our website does not place cookies on behalf of any third parties. You can opt out of Google Analytics for all websites by installing the add-on found at https://tools.google.com/dlpage/gaoptout

Our principles:

  • If you have given us your details, ARO staff may contact you via post, telephone, email or via a distribution service (MailChimp) in order to provide you with information about our services and update you with relevant information. 
  • We may also, from time to time, contact you to carry out surveys and other research relating to ARO and its activities. 
  • If you wish to unsubscribe from receiving all such information at any time please email info@aroracing.co.uk
  • We will never sell, rent or otherwise trade your details to any third party
  • We will do our utmost to protect your information by using the latest security technology

What we use your data for : The table below explains how we use your personal information and the reasons that we rely on in doing so. Where these reasons include legitimate interests, we explain what these legitimate interests are.

What we use your data for Legal Basis for Processing Legitimate Interests
To provide ARO racing services to our membership Contractual performance and legitimate interests To meet our contractual obligations to you

To provide programme services to you

To comply with laws and regulations that apply to us

To keep you informed about the benefits of ARO membership including: Contractual performance

Legitimate interests

To provide efficient member care and services

To ensure you maximise the benefits from ARO  membership

To provide financial and account administration in relation to the ARO racing programme, including the calculation of winnings earned by member trainers, owners etc Contractual performance
To provide you with updates and information Contractual performance
To operate ARO so we comply with our legal obligations and to ensure the proper management of the business Legal obligation

Legitimate interests

To manage our business efficiently and properly in accordance with normal business practices and legal requirements

To ensure that we run ARO in accordance with good business principles and meet corporate governance and accounting standards

To improve the effectiveness of our communications, including online marketing via social media and other channels and through personalisation of content we provide to you to Legitimate interests To improve the effectiveness of our communications
To assist with the administration of the website and for internal purposes, including conducting data and statistical analysis Contractual performance and legitimate interests To provide efficient care and services to members

To ensure that technology operates efficiently

To obtain member feedback

To ensure that records in relation to ARO business are maintained and kept up to date as well as to protect our business reputation Legal obligation and legitimate interests To manage our business efficiently and properly in accordance with normal business practices and legal requirements

To ensure that we run our business in accordance with good business principles and meet corporate governance and accounting

In the proper management of ARO business

For corporate activity, such as a sale, transfer, merger or re-organisation of ARO’s business

Legitimate interests

Our legal duties

To manage our business efficiently and properly in accordance with normal business practices and legal requirements

To ensure that we run our business in accordance with good business principles and meet corporate governance and accounting

 

Personal information we collect: We may collect, use and store different types of personal information about you, which we have grouped as follows:

When you register for our services Full name and email address

Account login details, such as the password that you have chosen and set on your account, so that you are able to gain access to the website and your account.

Age and address – where you agree to provide that information

When you contact us or we contact you or you take part in surveys or questionnaires about our services Information that you provide about yourself any time you contact us about our services (for example, your name, email address and contact details), including by phone, email or post or when you contact us through social media.

Details of the user generated posts or content that you upload and share on our website.

Details of the emails and other digital communications we send to you that you open, including any links in them that you click on.

 

How do we protect your information

  • All details pertaining to contacts/customers are kept in a private and secure environment that is only accessible by ARO staff. All computers are password protected and we use appropriate anti-virus and malware programmes.

Links to Third Party Websites

  • This privacy policy applies solely to the personal data collected by ARO and does not apply to third party websites users may access from this website.
  • ARO is not responsible for the privacy policies of third-party websites. ARO advises users to read the privacy policies of other websites before registering any personal data.

How long will you keep my data for?

ARO will hold your personal information on our systems for as long as is reasonably necessary for the purposes of providing services to you

If you ask for your personal information will be deleted from our systems it will be.

Access to your own data:

You have the right to request copies of the data we have collected about you at any time by writing to:

Willie McFarland or Genny Haynes, Arabian Racing Organisation, Newbury Racecourse, Newbury, Berkshire, RG14 7NZ, Great Britain

Please note that such written requests will need to be accompanied by appropriate proof of identity and address such as photocopies of your passport or photocard driving licence and a household/utility bill. Please also include a daytime telephone number and email address so that we can verify the request has come from you.

You’re other rights:

Under data protection law, you have other rights as well:

Correcting your information – you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – you have the right to ask us to delete personal information about you where:

You consider that we no longer require the information for the purposes for which it was obtained

We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below

You have validly objected to our use of your personal information – see Objecting to how we may use your information below

Our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information but you don’t want us to delete the data. Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Portability – If we process personal information that you provide to us on the basis of consent or because it is necessary for the performance of a contract to which you are party, and in either case that processing is carried out by automated means, then you have the right to have that personal information transmitted to you in a machine readable format. Where technically feasible, you also have the right to have that personal information transmitted directly to another controller.

Automated processing – If we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision. This right only applies where we use your information with your consent or as part of a contractual relationship with you

Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Changes to Privacy policy:

Any changes to our privacy policy will be posted on this page.

This Privacy Policy was last updated on 9 February 2019

Contact information and further advice

If you have any queries about this Privacy Policy email us: info@aroracing.co.uk or call 01635 524 445 or write to: The Arabian Racing Organisation, Newbury Racecourse, Newbury, Berkshire RG17 7NZ.

Complaints

We look to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office:

Online: https://ico.org.uk/global/contact-us/email/  By phone: 0303 123 1113

By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF


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ARO, Newbury Racecourse, Berkshire RG14 7NZ
Telephone: 01635 524 445. Click here to email us