Terms & Conditions of Entry

2009 Championships

     Owner: HH Sheikh Hamdan Al Maktoum
     Trainer: Gill Duffield
     Jockey: Simon Walker

     Lady Rider: Rachael Kneller

     Novice Rider: Jack Sherwood
     Pure Bred Arab: Adraaj
     Anglo Arab: Dancing Grace
     Thoroughbred: Chapter

Eclipse Wood Shavings -Sponsors of the 2009 Trainers Championship

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Entry to all ARO Racemeetings is subject to the ARO Terms & Conditions of Entry. A summary of the key elements are listed below.

The full Terms & Conditions can be downloaded in .pdf format here.

LOST/MISPLACED TICKETS
Due to security, we are unable to send replacement tickets. If you misplace or lose your ticket(s) please contact the ARO Office on 01635 524445.  A replacement ticket will be left at the collection booth.

ABANDONMENT POLICY
Tickets
In the event of racing being abandoned, refunds on admissions tickets purchased will be paid as follows:

a) abandonment before completion of the first race – full refund
b) abandonment before completion of the third race – 50% refund
c) abandonment thereafter – no refund

ARO will not refund the cost of racecards purchased in the event of abandonment. Cash cannot be refunded on the day. Racegoers should send their tickets to the address below for a refund. ARO, The Racecourse, Newbury Berkshire, RG14 7NZ

HOSPITALITY BOOKINGS
It the meeting is abandoned prior to the first race or before lunch has been served a FULL REFUND is given. If racing is abandoned once lunch has been taken ~ 50% REFUND, if abandon between 1st and 3rd race – 25% REFUND; abandon after the 3rd race – NO REFUND

Please note proof of purchase (ticket or badge) must be returned to qualify for a refund in all circumstances.

SPECIAL OFFERS/GROUP DISCOUNTS
All special offers and group discounts must be booked 7 days prior to the raceday.
If the race meeting is abandoned only the admission element of the package is refundable. This is only a part refund as the ticket is discounted.

DRESS CODE

There is no strict dress code at ARO Racemeetings. Casual dress is acceptable.

FOOD AND DRINK
Food and drink may be brought in to the racecourse but glass bottles and containers are prohibited.

ADMISSION
In accordance with our terms and conditions please note that admission badges and tickets purchased from unofficial sources will be void and therefore not accepted for admission.

RACECARD
The contents of the racecard are for information only and, as far as is reasonably practical, are accurate at the time of going to press. ARO reserves the right to amend the programme due to unforeseen circumstances.

BETTING
Customers of the Boards and Rails bookmakers should check their itemised tickets immediately on receipt, as mistakes cannot be rectified after the “off”. Customers are reminded to retain all betting tickets until after the weigh-in, as immediate payment will be made only on production of the original ticket. All tickets will remain valid for one month.

COMMUNICATIONS
The use of all types of communication equipment is strictly controlled at all racecourses. Members of the public may not use two-way radios, scanning receivers etc., for any purpose. Mobile telephones may not be used in or near any designated betting area, or for off-course betting purposes. Further details are available from the ARO office.

DOGS
Racegoers are reminded that dogs are not allowed in any enclosure. They must be kept on leads at all times in car parks. The Police and RSPCA officials reserve the right to force entry into any car to release an animal suffering.

FIRST AID
First Aiders are present and patrolling the site throughout the day and will be clearly visible. If urgent Medical attention is required please seek the nearest ARO Official or approach the First Aid team.

HORSE WELFARE
The welfare of horse and jockey is our top priority. We do everything we can to minimise the chances of horses incurring an injury. A team of veterinary surgeons is present at every meeting ensuring the safety of the horse. It is our policy to erect green screens around any horse requiring veterinary attention. These provide privacy and a calm environment for the vets and connections while the horse is attended to.

PHOTOGRAPHY
Our Official Photographer is G J Multimedia Ltd (www.gjmultimedia.com). Should you wish to purchase photos of today’s racing they can be contacted on 01672 515587 or 07808 480621. At the majority of our meetings the official racecourse photographer will be taking crowd scenes for use in our promotional and marketing material. If you do not wish your photograph to be taken, please make the photographer aware.

Whilst photography on the track, in the paddocks, Winner’s Enclosure and Weighing Room Area is strictly forbidden, racegoers may take photographs for private use from within the enclosures. These photographs may not be distributed in any format.

Flashes are not allowed.

Press and commercial photographers should apply to the ARO Office on 01635 524445 at least 7 days before the meeting for accreditation.

RACEDAY VIDEOS
Springfield Video can supply videos or DVD’s of races run today and at previous meetings. Please call them directly on 0115 939 0910 to place your order.

ZERO TOLERANCE
We want our visitors to be able to make the most of the racing experience with ARO, and ask all racegoers to ensure that their actions, whether in bars or in open areas, do not affect the enjoyment of others. In instances where groups or individuals demonstrate behaviour which is considered likely to be unacceptable to the majority, they will be ejected from the course without question. We thank you in anticipation for your co-operation in helping us to maintain a safe and secure environment in which everyone can enjoy racing at its best.

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